How can I pay for my order at Haute Cucire?
At Haute Cucire, we offer the following payment options:
At Haute Cucire, we offer the following payment options:
- Cash On Delivery (available in select pin codes)
- UPI
- Credit Card
- Debit Card
- Net Banking
- Digital Wallets (Paytm, PhonePe, Amazon Pay, MobiKwik, CREDPAY)
- Pay Later Options (Simpl, Amazon Pay Later, ICICI Pay Later)
How can I pay for my order at Haute Cucire?
Credit Cards:
We accept Visa, Diners, MasterCard, Rupay, and American Express credit cards issued in India. To pay using your credit card:
Credit Cards:
We accept Visa, Diners, MasterCard, Rupay, and American Express credit cards issued in India. To pay using your credit card:
- Enter your card number, expiry date, and CVV (3 digits on the back or 4 digits for American Express).
- You’ll be redirected to the bank’s secure page to enter your 3D Secure password.
Debit Cards:
We accept Visa, Rupay, and MasterCard debit cards.
To pay using your debit card:
We accept Visa, Rupay, and MasterCard debit cards.
To pay using your debit card:
- Enter your card number, expiry date (optional for Maestro cards), and CVV (optional for Maestro cards).
- You’ll be redirected to your bank’s secure page to enter your online password for completing the payment.
Is it safe to use my credit or debit card on Haute Cucire?
Absolutely. Haute Cucire ensures secure transactions using 256-bit encryption technology, safeguarding your card details during transmission to the bank.
All card payments on Haute Cucire are processed through trusted and secure payment gateways managed by leading banks. Additionally, banks implement the 3D Secure password service to provide an extra layer of identity verification for online transactions.
Absolutely. Haute Cucire ensures secure transactions using 256-bit encryption technology, safeguarding your card details during transmission to the bank.
All card payments on Haute Cucire are processed through trusted and secure payment gateways managed by leading banks. Additionally, banks implement the 3D Secure password service to provide an extra layer of identity verification for online transactions.
What steps does Haute Cucire take to prevent card fraud?
To prevent card fraud, Haute Cucire employs 256-bit encryption technology to secure card information during payment processing. All transactions are handled through reliable payment gateways, ensuring the highest levels of online security.
To prevent card fraud, Haute Cucire employs 256-bit encryption technology to secure card information during payment processing. All transactions are handled through reliable payment gateways, ensuring the highest levels of online security.
All credit and debit card payments on Haute Cucire
At Haute Cucire, all credit and debit card payments are processed through secure, trusted payment gateways managed by leading banks. To enhance security, banks implement the 3D Secure password service, which provides an additional layer of protection through identity verification.
At Haute Cucire, all credit and debit card payments are processed through secure, trusted payment gateways managed by leading banks. To enhance security, banks implement the 3D Secure password service, which provides an additional layer of protection through identity verification.
What steps does Haute Cucire take to prevent card fraud?
Haute Cucire is committed to ensuring a safe and secure shopping experience. We work closely with our online payment partners to monitor transactions continuously for any suspicious activity. Potentially fraudulent transactions are flagged for manual verification by our team.
In rare instances where fraud cannot be definitively ruled out, the transaction is placed on hold, and the customer may be asked to provide identity documents. These documents help us confirm that the transaction was made by the genuine cardholder. While we regret any inconvenience caused, we believe these measures are essential to maintaining a secure environment for online transactions.
Haute Cucire is committed to ensuring a safe and secure shopping experience. We work closely with our online payment partners to monitor transactions continuously for any suspicious activity. Potentially fraudulent transactions are flagged for manual verification by our team.
In rare instances where fraud cannot be definitively ruled out, the transaction is placed on hold, and the customer may be asked to provide identity documents. These documents help us confirm that the transaction was made by the genuine cardholder. While we regret any inconvenience caused, we believe these measures are essential to maintaining a secure environment for online transactions.
What is a 3D Secure password?
The 3D Secure password is a security feature developed by VISA and MasterCard in collaboration with card-issuing banks, offered under services like “Verified by VISA” and “MasterCard Secure Code.”
This password, created by you, is known only to you and provides an extra layer of identity verification, ensuring that only you can use your card for online transactions.
The 3D Secure password is a security feature developed by VISA and MasterCard in collaboration with card-issuing banks, offered under services like “Verified by VISA” and “MasterCard Secure Code.”
This password, created by you, is known only to you and provides an extra layer of identity verification, ensuring that only you can use your card for online transactions.
Can I make credit/debit card or Internet Banking payments through my mobile on Haute Cucire?
Yes, Haute Cucire supports secure credit card, debit card, and Internet Banking payments through its mobile site and application. We use 256-bit encryption technology to protect your card information, ensuring it is securely transmitted to trusted payment gateways managed by leading banks.
Yes, Haute Cucire supports secure credit card, debit card, and Internet Banking payments through its mobile site and application. We use 256-bit encryption technology to protect your card information, ensuring it is securely transmitted to trusted payment gateways managed by leading banks.
How does the Cash on Delivery (COD) payment option work?
The COD payment option allows you to pay the order amount at the time of delivery. To use this option, select ‘Cash On Delivery’ during the payment process.
The COD payment option allows you to pay the order amount at the time of delivery. To use this option, select ‘Cash On Delivery’ during the payment process.
Why can’t I see the COD option on my payment page?
The availability of the COD option depends on the courier partner’s ability to accept cash at your delivery location. Additionally, COD availability may be limited if the order value exceeds the maximum cash amount permissible by the courier partner for that destination.
The availability of the COD option depends on the courier partner’s ability to accept cash at your delivery location. Additionally, COD availability may be limited if the order value exceeds the maximum cash amount permissible by the courier partner for that destination.
What is the COD limit?
Haute Cucire reserves the right to determine the Cash on Delivery (COD) limit for each customer and/or order. Currently, there is no specific COD limit in place. However, the COD limit, if applicable in the future, may account for undelivered, unpaid orders along with any new orders being placed.
Haute Cucire reserves the right to determine the Cash on Delivery (COD) limit for each customer and/or order. Currently, there is no specific COD limit in place. However, the COD limit, if applicable in the future, may account for undelivered, unpaid orders along with any new orders being placed.
What should I do if my payment fails?
If your payment fails, please try again after ensuring that all the entered details are accurate, including your account information, billing address, and password.
If the issue persists, you can opt for the Cash on Delivery (COD) option, if available, to complete your purchase.
In case the payment amount is debited from your account despite a failure, it will be refunded within 7–10 business days after receiving confirmation from the bank.
If your payment fails, please try again after ensuring that all the entered details are accurate, including your account information, billing address, and password.
If the issue persists, you can opt for the Cash on Delivery (COD) option, if available, to complete your purchase.
In case the payment amount is debited from your account despite a failure, it will be refunded within 7–10 business days after receiving confirmation from the bank.
Are there any hidden charges when I make a purchase on Haute Cucire?
No, there are no hidden charges when shopping on Haute Cucire. The prices displayed on product pages are final and inclusive of all taxes.
Delivery charges, if applicable, depend on the total value of your cart and our shipping policies. Please refer to our shipping policy for further details.
Why am I being charged GST on my order?
Goods and Services Tax (GST) is a consumption-based tax applicable at each stage of the supply chain, from the manufacturer to the retailer. It is ultimately borne by the customer, ensuring no cascading of taxes as the tax paid at each stage is available for set-off.
Goods and Services Tax (GST) is a consumption-based tax applicable at each stage of the supply chain, from the manufacturer to the retailer. It is ultimately borne by the customer, ensuring no cascading of taxes as the tax paid at each stage is available for set-off.
How is the GST amount determined?
1. The prices displayed on Haute Cucire are inclusive of all taxes, including GST.
2. The GST amount collected depends on the product category:
1. The prices displayed on Haute Cucire are inclusive of all taxes, including GST.
2. The GST amount collected depends on the product category:
- Apparel/Clothing: Up to 12%
- Footwear: Up to 18%
- Home Furnishing: Up to 28%
- Accessories/Other Categories: Up to 28%
If I return or cancel a purchased product, will the GST/VAT amount be refunded?
Yes, the applicable GST/VAT amount will be refunded to the source account you selected at the time of initiating the return. However, GST/VAT refunds do not apply to shipping charges collected under Haute Cucire’s shipping policy.
Yes, the applicable GST/VAT amount will be refunded to the source account you selected at the time of initiating the return. However, GST/VAT refunds do not apply to shipping charges collected under Haute Cucire’s shipping policy.
If I return or cancel a purchased product, will the GST/VAT amount be refunded?
Yes, the applicable GST/VAT amount will be refunded to the source account you selected at the time of initiating the return. However, GST/VAT refunds do not apply to shipping charges collected under Haute Cucire’s shipping policy.
What is a Paytm Wallet?
Paytm Wallet is an RBI-approved semi-closed payment instrument that can be used on Haute Cucire and other Paytm partner platforms. It allows quick purchases, easy refunds, and the flexibility to transfer your wallet balance to a bank account of your choice.
Paytm Wallet is an RBI-approved semi-closed payment instrument that can be used on Haute Cucire and other Paytm partner platforms. It allows quick purchases, easy refunds, and the flexibility to transfer your wallet balance to a bank account of your choice.
Do I need a Paytm account to shop on Haute Cucire?
A Paytm account is not mandatory for shopping on Haute Cucire. However, if you select Paytm Wallet as your payment method, having a Paytm account is recommended for seamless transactions and refunds.
Please note that refunds for payments made via Paytm Wallet will be credited back to the same wallet. If you don’t already have an account, you can sign up on the Paytm platform.
A Paytm account is not mandatory for shopping on Haute Cucire. However, if you select Paytm Wallet as your payment method, having a Paytm account is recommended for seamless transactions and refunds.
Please note that refunds for payments made via Paytm Wallet will be credited back to the same wallet. If you don’t already have an account, you can sign up on the Paytm platform.
What happens to my money if an order placed using Paytm Wallet fails or is rejected?
In cases of payment failure, no money will be debited from your wallet, and no refund is necessary. However, if the payment is successful but the order is later rejected, the amount will be automatically refunded to your Paytm Wallet.
If the refund does not reflect, please contact our Customer Care team for assistance.
In cases of payment failure, no money will be debited from your wallet, and no refund is necessary. However, if the payment is successful but the order is later rejected, the amount will be automatically refunded to your Paytm Wallet.
If the refund does not reflect, please contact our Customer Care team for assistance.
How soon will a refund be reflected in my Paytm Wallet after order cancellation, return, or refusal?
- Order Cancellation: Refunds are processed immediately and will reflect in your Paytm Wallet instantly.
- Order Returns: Refunds will be credited within 24 hours after the returned product passes our quality checks.
- Order Refusals: If the order is refused and shipped back to our warehouse, the refund will be initiated once the product is received at our warehouse.
What happens when I return an item purchased using Paytm Wallet?
The amount paid via Paytm Wallet, whether partial or full, will be refunded to the same Paytm Wallet account.
The amount paid via Paytm Wallet, whether partial or full, will be refunded to the same Paytm Wallet account.
I placed a Cash on Delivery (COD) order and intended to pay with ₹2,000 notes, but the Delivery Associate is not accepting them. What should I do?
If the Delivery Associate is unable to accept ₹2,000 notes, please contact Haute Cucire’s Customer Care team for assistance. They will help you resolve the issue promptly, including exploring alternative payment methods or rescheduling the delivery.
If the Delivery Associate is unable to accept ₹2,000 notes, please contact Haute Cucire’s Customer Care team for assistance. They will help you resolve the issue promptly, including exploring alternative payment methods or rescheduling the delivery.
Why is Haute Cucire not accepting ₹2,000 notes for COD payments?
As per RBI guidelines, Haute Cucire has stopped accepting ₹2,000 notes for Cash on Delivery (COD) payments, effective September 20, 2023.
We recommend choosing UPI or other currency denominations for making payments. If alternate currency is unavailable, you can request the Style Delivery Agent to reschedule or reattempt the delivery.
As per RBI guidelines, Haute Cucire has stopped accepting ₹2,000 notes for Cash on Delivery (COD) payments, effective September 20, 2023.
We recommend choosing UPI or other currency denominations for making payments. If alternate currency is unavailable, you can request the Style Delivery Agent to reschedule or reattempt the delivery.
What is the EMI (Credit Card) payment option?
The EMI (Credit Card) payment option allows you to split your order payment into easy installments through your credit card issuing bank. This option is available for credit cards issued by the following banks:
The EMI (Credit Card) payment option allows you to split your order payment into easy installments through your credit card issuing bank. This option is available for credit cards issued by the following banks:
- 1. HDFC
- 2. ICICI
- 3. SBI
- 4. Axis
- 5. Amex
- 6. HSBC
- 7. IndusInd
- 8. Kotak
- 9. RBL
- 10. Standard Chartered
Please note that this EMI option is facilitated by the card-issuing bank. EMI eligibility, payment plans, and refund policies are determined solely by the bank.
How do I make a payment using the EMI (Credit Card) option?
- 1. Add the desired items to your Haute Cucire shopping bag.
- 2. Proceed to checkout and select your delivery address.
- 3. On the payment page, choose "EMI (Credit Card)" as your payment method and follow these steps:
- Select your credit card issuing bank.
- Choose a repayment tenure (3, 6, 9, 12, 18, or 24 months). The interest rate, monthly EMI, and total interest will be displayed.
- Enter your credit card details.
- Click 'Pay Now.'
Once the payment is successful, your order will be confirmed and shipped.
What are the eligibility criteria for availing the EMI option?
The EMI option is available for all products on Haute Cucire. However, a minimum order value is required, which varies depending on the bank. During payment, only eligible banks will be displayed under the issuing bank list for the given order value.
The EMI option is available for all products on Haute Cucire. However, a minimum order value is required, which varies depending on the bank. During payment, only eligible banks will be displayed under the issuing bank list for the given order value.
Why is the total of EMIs higher than the order value?
The total of EMIs may exceed the order value due to the interest charged by the credit card issuing bank. The interest rate depends on the repayment tenure and is displayed on the EMI payment page for transparency before you confirm the payment.
The total of EMIs may exceed the order value due to the interest charged by the credit card issuing bank. The interest rate depends on the repayment tenure and is displayed on the EMI payment page for transparency before you confirm the payment.
Why is interest charged on EMI transactions?
The issuing bank applies interest on each EMI transaction based on the rates set by the bank. These interest rates are displayed at the time of completing the transaction. However, Haute Cucire does not charge any processing or shipping fees for EMI transactions
The issuing bank applies interest on each EMI transaction based on the rates set by the bank. These interest rates are displayed at the time of completing the transaction. However, Haute Cucire does not charge any processing or shipping fees for EMI transactions
What happens if the bank rejects the EMI conversion?
If the EMI conversion is rejected by the issuing bank, the customer is required to pay the full transaction amount. Since the EMI facility is solely at the discretion of the issuing bank, we recommend contacting your card-issuing bank for further clarification or assistance.
If the EMI conversion is rejected by the issuing bank, the customer is required to pay the full transaction amount. Since the EMI facility is solely at the discretion of the issuing bank, we recommend contacting your card-issuing bank for further clarification or assistance.
Why hasn’t my transaction been converted into EMI within 7 working days?
The conversion of a transaction into EMI is entirely at the discretion of the card-issuing bank. In some cases, the conversion may be delayed or rejected. If the amount is not converted into EMI within 7 working days, please reach out to your card-issuing bank for assistance.
The conversion of a transaction into EMI is entirely at the discretion of the card-issuing bank. In some cases, the conversion may be delayed or rejected. If the amount is not converted into EMI within 7 working days, please reach out to your card-issuing bank for assistance.
What should I do if my payment fails?
If your payment fails, please retry after verifying the accuracy of the entered details, including account information, billing address, and passwords.
If the issue persists, you can opt for the Cash on Delivery (COD) option, if available, to complete your purchase.
In cases where the payment is debited from your account despite the failure, the amount will be refunded within 7–10 business days after we receive confirmation from the bank.
If your payment fails, please retry after verifying the accuracy of the entered details, including account information, billing address, and passwords.
If the issue persists, you can opt for the Cash on Delivery (COD) option, if available, to complete your purchase.
In cases where the payment is debited from your account despite the failure, the amount will be refunded within 7–10 business days after we receive confirmation from the bank.