Shipping policy

Haute Cucire Shipping Policy
At Haute Cucire, we strive to deliver your orders promptly and in excellent condition. We’re also happy to offer free delivery for all purchases totaling ₹990 or more. For orders under ₹990, a shipping charge of ₹99 will apply.
Order Cancellation & Refunds
If your order is cancelled (before shipment), lost, or undelivered to your preferred address, we will refund the entire order amount, including any shipping charges (if paid online).
How to Check Your Order Status?
Once you place an order, you’ll receive an order confirmation email and SMS containing your tracking number. Use this number to track your order status.
Ensure you provide correct contact and email details at checkout. If you haven’t received an order confirmation, contact us at support@hautecucire.com.
How to Verify If Haute Cucire Delivers to Your PIN Code?
  • 1. Use the Courier Serviceability Tool on the payment page during checkout.
  • 2. Tap "Check Delivery Options" and input your area PIN code in the provided field.
  • 3. This will show you information about delivery timelines and Cash on Delivery availability.
PIN Codes are frequently updated. If we don’t currently deliver to your area, check back later to see if this has changed.
Why Isn’t COD Available in My Location?
Cash on Delivery (COD) depends on our courier partner’s ability to process cash payments at the time of delivery. Certain limitations on cash amounts apply depending on your location and order value.
How Are Orders Delivered to Me?
We dispatch all orders via multiple courier partners based on delivery serviceability. Courier partners may vary and will be updated as per changing service availability.
Can I Expedite My Delivery?
Currently, we do not offer expedited delivery options. However:
  • 1. If this service becomes available for your location, you’ll be notified.
  • 2. Alternatively, you can explore products marked fast delivery—these are usually delivered within 3–5 business days.
What if I Receive a Partial Item, Void Packet, or Encounter Delivery Issues?
If you experience a partial delivery, lost item, tampered package, or other issue, contact us within 24 hours of receiving the package. Claims submitted after this window will not be entertained.
Steps to Raise a Claim:
  • 1. Do not use the item for which the claim is being raised.
  • 2. Provide:
  • A brief description of the issue.
  • Clear images of the tampered/damaged areas or packaging.
  • 3. Refunds (for prepaid/COD orders) will only be issued after investigation.
Refund Eligibility:
You may not be eligible for a refund if:
  • 1. Inadequate information is provided.
  • 2. Snapshots of the issue aren’t shared.
  • 3. Claims are raised late (after 24 hours).
  • 4. Packaging has been disposed of within the first 3–4 days post-delivery.
  • 5. The product is used.
  • 6. Missing components are related to multi-component products (e.g., socks, dresses, jumpsuits).
  • 7. Refunds fail because of inactive or incorrect bank details. Customers must share active and correct bank details within one year from the return date.

For any delivery-related concerns, contact our support team:
Email:
info@hautecucire.com

We’re happy to assist you!